At IPL, we know that our customers depend on us to provide the electricity they need to power their lives every day. Our philosophy is that the best time to fix a power outage is before it ever happens. That’s why we design our system with built-in reliability measures, and we conduct routine inspection and maintenance programs.

IPL’s reliability rate ranks high among investor-owned utilities nationwide. However, even with the complex infrastructure we have in place to protect our system against outages, we know that sometimes the power does go out. Whether the power flickers or electricity is lost for an extended time, this inconvenience can have many causes, including vehicle accidents, lightning, severe weather, animals, trees and non-IPL contractors.