When the Illinois General Assembly created CUB in 1983, it gave the nonprofit, nonpartisan organization a clear mission: to represent the interests of residential utility customers across the state. The statute directs CUB to carry out that mission by intervening in rate-making proceedings before the Illinois Commerce Commission (ICC), in the courts and before other public bodies and by providing consumers with information and assistance regarding their utility companies.

Since its inception in 1984, CUB has been doing just that—working for lower rates and better service from the state’s investor-owned electric, gas and telephone companies. Over the last 32 years, CUB has saved consumers more than $20 billion by blocking rate hikes and winning consumer refunds. Click here to view the CUB Act, which created the Citizens Utility Board.